Delivery & Refund Policy
Last updated: July 7, 2025
Delivery Policy
At Roosters Roost, we strive to deliver your order as close as possible to your requested delivery time. Your satisfaction and convenience are important to us.
- Acceptance of Delivery: You agree to accept delivery of the products at the specified time and place.
- Large Orders: For large or catering orders, please contact Roosters Roost well in advance, as fulfillment is subject to availability and management discretion.
- Delivery at Your Door: We deliver to the main entrance of the delivery address. Requests to deliver beyond this point require mutual agreement between the driver and recipient.
- Unavailable at Time of Delivery: If no one is available to receive the order at the provided address, no refund will be issued and the full order amount will still be charged.
- Product Availability: All items are subject to availability. If a product is unavailable, we may offer a substitute of equal value, or contact you to choose a replacement. Substitutions may affect the final price or delivery fee.
Refund Policy
- Order Changes and Cancellations: If you need to cancel or modify your order, please call your local Roosters Roost location. Changes may affect pricing.
- Payment Adjustments: For credit card payments, any price changes due to order modifications must be settled before delivery. Refunds (if applicable) will be processed to your original payment method.
- Refund Processing: Please allow 3–5 business days for any refunds to reflect on your account.
Policy Updates
This policy was last updated on January 25th, 2025. We may revise this policy periodically and will notify you of any material changes as required by law. All updates apply to both existing and new customer information in accordance with applicable laws.
If you have any questions about this policy, please contact your local Roosters Roost location or email us at [email protected].
