Delivery Policy:

We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.

The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.

We can only fulfill an order for large quantities at the discretion of the Roosters Roost from which you are ordering. If you would like to place a large order, we recommend you contact the Roosters Roost well in advance.

If you have chosen for the Products to be delivered, Roosters Roost will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then We will not refund you the price for your order and will charge you for the full amount of your order.

Products are subject to availability. If your products are not available, We may offer you a reasonable substitute of equivalent quality and price or We may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay. Delivery Charges may very per location

Refund Policy: If you wish to cancel or amend your order, please call your local Roosters Roost. If you amend your order, the price charged will be the price for the amended order. If you paid by Credit card the price difference will need to be paid separately or any refund would need to be processed. Please note refunds can take 3-5 business days before funds get returned

Policy Updates

This policy was updated on January 26th, 2021. From time to time we may change our privacy policies. We will notify you of any material changes to this policy as required by law. In accordance with applicable law, changes to our policy will be applied to information we already maintain.

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