Delivery Policy:
At Roosters Roost, we strive to deliver your order as close as possible to your requested delivery time.
- Acceptance of Delivery: You agree to accept delivery of the products at the specified time and place.
- Large Orders: For large orders, please contact Roosters Roost well in advance as fulfillment is subject to our discretion.
- Delivery at Your Door: We deliver to the main entrance of the delivery address. Deliveries beyond this point require mutual consent from both the driver and the recipient.
- Unavailable at Delivery: If you are not available to receive your order at the provided address, we cannot issue a refund, and the full amount of your order will be charged.
- Product Availability: All products are subject to availability. In case an item is unavailable, we may offer a substitute of equal quality and price, or contact you to choose a replacement. This may alter the price and/or delivery charges.
Refund Policy:
- Order Changes and Cancellations: If you need to cancel or change your order, please contact your local Roosters Roost. Adjustments to your order may affect the total price.
- Payment Adjustments: If you paid by credit card and there’s a price difference due to order changes, the additional amount must be paid separately, or any refunds will be processed accordingly.
- Refund Processing: Please note that refunds can take 3-5 business days to process
Policy Updates
This policy was updated on January 25th, 2025. From time to time we may change our privacy policies. We will notify you of any material changes to this policy as required by law. In accordance with applicable law, changes to our policy will be applied to information we already maintain.
